white screen of death

[pamelamuraca]

This PC is almost new, but I cannot recover after following every method I can find online. I am wondering if buying the HP Recovery disc will do it, or will I be wasting $40? What happened: I was trying to Restore to an earlier date (to try to go back to Yahoo Email Classic when they dropped it) and the message said it was unable to, after processing for a long time. I ended up in the Save Changes and Exit (BIOS?) menu, looked thru all the tabs, and the only thing I changed was in the (SATAS Bios?) tab, and I changed everything from DIsable to Enable. (Wouldn't you think that would be better?) I realize now I probably therefore locked myself out. All I get now is a blank white screen.

Any other suggestions would also be appreciated. Thanks!

(retired employee of Ungermann Bass->Tandem->Compaq->HP and Microsoft)

[Jeet_singh]

@pamelamuraca,

Thank you for posting your query on HP Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

If the issue persists, I would suggest here is to perform a system recovery using the partition available on your PC. 

You may go through the steps suggested in this support document for - Performing an HP System Recovery

If for some reason, the recovery fails, then is could either be due to partition is missing or the partition is corrupted then the only option would be to perform a recovery using the recovery media. To know more about obtaining a set of recovery media, please click here

I would recommend you contact our HP support team for ordering a set of recovery media for your PC.

HP Support team can be reached on: https://support.hp.com/us-en/contact-hp?openCLC=true

Let me know how it goes for further assistance. 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[pamelamuraca]

First, thank you for your suggestions.

I went through all of them, with no luck. I had already tried some of them, and also removed & replaced the internal battery,  but I'm not certain I reattached the wide ribbon cable correctly. There are 2 possible attachment means: the 2 cable end surfaces both under the ridge, then taped, or the two surfaces around the ridge (seems most logical) and taped. I tried both, but any feedback on that issue would also be appreciated. HP was kind enough to send me a USB Recovery drive for it, and I followed the instructions, but again no luck, just the white screen. At this point, I'm afraid I might have a major hardware problem that I'm not able to fix. Local (So. Carolina) computer repair shops won't touch it. So much for retiring to the South!

Thanks again for your help.

[Jeet_singh]

@pamelamuraca,

In this scenario, I would personally suggest you contact our HP Support team so that they can setup a service for your PC.

Please follow the link from the previous post to contact our HP support team. 

I'm sure they should be able to go ahead and address your issue. 

Let me know if you need any further assistance. I'll be more than happy to help you.

That said, take care and have a great day ahead!

Thank you 🙂

[pamelamuraca]

Thanks, I'll try that, but I'm pretty sure the warranty's up and I don't know how much more I can invest in it. Thanks again for all your help!

[pamelamuraca]

I tried, but I keep ending up in a navigational loop that makes it impossible to refer this to a human. No way to refer this dialog to any person for action.

[Jeet_singh]

@pamelamuraca,

Please send me the country/region you are contacting us from via a private message,

And I shall help you with the information you are in need of.

Thank you 🙂

[pamelamuraca]

(can't frind private email address)

I live in AIken, South Carolina, 29803. I did search for an HP servicer within 25 miles, but nada.

[Jeet_singh]

@pamelamuraca,

I'm going to send you a private message with the information requested which should help you reach our HP support team. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[pamelamuraca]

Nothing has worked. Tried everything. Pretty sure it's a hardware failure. No HP service within hundreds of miles.

I expect to get more than a year and a half service out of a PC costing $350.

Thanks for trying.