why does it say boot device not found

[jayyuknj]

 

[Rachel571]

Hi @jayyuknj 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error "Boot Device Not Found" on an HP laptop typically means that the system is unable to detect a bootable device, such as the hard drive (HDD) or solid-state drive (SSD) where your operating system is installed. This can happen due to a variety of reasons, including a hardware failure, BIOS misconfiguration, corrupted boot files, or connection issues.

Here's how to troubleshoot and resolve this issue:

1. Check BIOS/UEFI Settings

Sometimes, the system might not be set to boot from the correct device, or the device might not be recognized in the BIOS.

Enter BIOS/UEFI:

1. Turn off the laptop.
2. Turn it back on and immediately press the ESC key or F10 key (depending on your model) repeatedly to enter the BIOS setup.
3. In the BIOS menu, navigate to the Boot tab.
4. Make sure the HDD or SSD is listed in the boot order. If it's not, check the "Boot Options" or "Boot Device Priority" settings.
5. If the drive is listed but not first, change the boot order to make the internal drive the first boot device.

Check for Bootable Devices:

1. Go to the System Information section in the BIOS and see if the hard drive/SSD is recognized.
2. If it’s not detected, it could be a connection issue (loose cables) or a hardware failure.

Reset BIOS to Default: If you've made changes to BIOS settings recently, or if you're unsure, try resetting the BIOS settings to default:

1. In the BIOS, look for an option like "Restore Defaults" or "Load Optimal Defaults".
2. Save and exit, then reboot the system.

2. Check the Hard Drive or SSD Connection

If the BIOS doesn’t recognize the internal storage, the connection might have been disrupted.

• Power off the laptop and remove the battery (if it's removable).
• Open the back panel and check the connection of the hard drive or SSD. If you’re comfortable doing this, make sure the cables or connectors are securely attached.
• If you’re using an SSD, make sure it’s properly seated in its slot.

3. Run a Hard Drive Test

HP laptops have a built-in diagnostic tool to check for hardware issues, including problems with the hard drive.

• Run HP Diagnostics:
  1. Turn off the laptop.
  2. Press the ESC key or F2 key repeatedly as soon as the laptop starts to boot (this might vary based on model).
  3. Select "Diagnostics" from the menu.
  4. Run a Quick Test or Extensive Test on the hard drive to see if there are any errors or signs of failure.
  5. If the test fails, it indicates a possible hardware failure, and you may need to replace the hard drive.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support