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Tball68
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9G85XR-000963-MFPPOK-60T803

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H4A18AA#ABA
My computer failed the quick test this is what it is 9G85XR-000962-MFPPOK-60T803
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CF4
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Hi

 

It's a Hard Disk Failure

 

Hard Disk 1 Quick Test Failure

 

MAKE BACKUPS

MAKE RECOVERY MEDIA

 

Then replace hard drive and re-install.

 

I guess the drive is 5+ years old.

 

If in doubt please ask.

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iomare
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HP Recommended

Hi,

 

It means your hard drive has failed and needs to be replaced. What you need is a 3.5" SATA3 drive of your preferred brand and capacity.

 

Example:

 

https://www.amazon.com/Seagate-BarraCuda-Cache-Desktop-ST2000DM006/dp/B01IEKG402/ref=sr_1_3?ie=UTF8&...

 

or you could opt for an SSD for better everyday performance (you will need a 2.5" to 3.5" bracket to install the SSD).

 

Starting on page 10 of the guide below you can see the steps to replace drive:

 

http://h10032.www1.hp.com/ctg/Manual/c03599028

 

You can also take a look at these HP videos for that model which can help with fix:

 

http://h20574.www2.hp.com/results.htm?SID=5295884&MEID=028E4D16-0FD9-4519-9664-4627C08A0389

 

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC, running and creating a bootable pendrive with the OS on it. Windows will automatically activate once installed and connected to Internet.

 

For Windows 10

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS. So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers.

 

After this you can try attaching the old drive with a USB to SATA adapter and see if you are able to recover any files from it.

 

Hope it helps,

David

 

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