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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Acer veriton x4640g
Microsoft Windows 7 (32-bit)

Device manager: ACPI\MSFT0101 (unknown)

i don't have any idea were I can get these driver...

pls HELP... 

 

 

TNX_shin18

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @shin18 :

 

Unfortunately, there is no W7 32 bit driver for that device.

 

If you switch to W7 64 bit, there is...you install this hotfix.  It is only good for W7 64 bit.

 

https://support.microsoft.com/en-us/kb/2920188

 

Now...if you have to run W7 32 bit, check your PC's BIOS and see if there is a setting to turn off the Trusted Platform Module (TPM).

 

Unless you are running W7 Ultimate or Enterprise, that device has no value. 

 

It is only used for supporting Bitlocker on the W8.1 and W10 operating systems.

 

Only the W7 Ultimate and Enterprise versions support Bitlocker.

 

If you can't turn it off in the BIOS, and you can't install W7 64 bit, then you can just ignore the uninstalled device, now that you know what it is for.

 

 

View solution in original post

6 REPLIES 6
HP Recommended

Hi,

 

Welcomd to HP support forum. HP does not own any Acer laptop. Please try:

 

      http://laptop-driver.blogspot.com.au/2016/07/acpimsft0101-intel-trusted-platform-for.html

 

Or go to Acer forum:

 

      http://community.acer.com/t5/Acer-Community/ct-p/en?profile.language=en&stoprd=true

 

Regards.

BH
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HP Recommended

Hi, @shin18 :

 

Unfortunately, there is no W7 32 bit driver for that device.

 

If you switch to W7 64 bit, there is...you install this hotfix.  It is only good for W7 64 bit.

 

https://support.microsoft.com/en-us/kb/2920188

 

Now...if you have to run W7 32 bit, check your PC's BIOS and see if there is a setting to turn off the Trusted Platform Module (TPM).

 

Unless you are running W7 Ultimate or Enterprise, that device has no value. 

 

It is only used for supporting Bitlocker on the W8.1 and W10 operating systems.

 

Only the W7 Ultimate and Enterprise versions support Bitlocker.

 

If you can't turn it off in the BIOS, and you can't install W7 64 bit, then you can just ignore the uninstalled device, now that you know what it is for.

 

 

HP Recommended

so it is not important if I turned it disable to bios?

HP Recommended

Not important at all.

 

Like I said, all that device does is allow the bitlocker funtion to work in W7 Enterprise and Ultimate, W8.1 and W10.

HP Recommended

I have Windows 7 Professional 32 bits. 

HP Recommended

Yes, so W7 pro does not support Bitlocker.

 

You may as well disable the TPM in the BIOS if you have such a setting so you can save a little system resources and have a error free device manager.

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