Administrator access

[Kirby2025]

I am the administrator for my HP All in one. I need to uninstall a program I installed by mistake, but it tells me I'm NOT the administrator. The directions for making myself the administrator don't work because I'm ALREADY THE ADMINISTRATOR! It's been so frustrating. Other directions are difficult and warn about causing irreparable harm to the computer.  Can anyone help?

[Kuroi_Kenshi]

Hi @Kirby2025,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Kirby2025]

I did reply to your question - I don't know where it went. Anyway, the Model# is (Edited). Thank you.

[Kuroi_Kenshi]

Hi @Kirby2025,

Thank you for sharing the details, we received your response, Kindly do not share any private details in public. it was removed by our end because we respect your privacy.

Using Command Prompt to Verify and Change Administrator Rights

1. Open Command Prompt as Administrator:
   • Click on the Start menu, type cmd in the search bar.
   • Right-click Command Prompt from the search results and select Run as administrator.
2. Verify User Status:
   • In the Command Prompt window, type the following command:net user [Your_User_Name]
   • This will display the details about your user account. Verify if "Administrator" is listed under "Local Group Memberships".
3. Change User Status:
   • If your account is not recognized as an administrator, type the following command:net localgroup administrators [Your_User_Name] /add
   • This will add your user account to the Administrators group.

Using Computer Management

1. Open Computer Management:
   • Right-click on the Start menu and select Computer Management.
2. Access User and Groups:
   • Navigate to Local Users and Groups > Groups > Administrators.
   • Verify if your user account is listed in the Administrators group.
3. Add User to Administrators Group:
   • If your user account is not listed, right-click Administrators and choose Add to group.
   • Click Add and type your user name, then click Check Names to verify. Click OK to add your account.

Safe Mode

1. Boot into Safe Mode:
   • Restart your computer and press the F8 key repeatedly while it boots.
   • Choose Safe Mode from the Advanced Boot Options menu.
2. Log in as Administrator:
   • In Safe Mode, log in using the built-in Administrator account.
3. Uninstall the Program:
   • From Safe Mode, attempt to uninstall the problematic program.

Creating a New Administrator Account

1. Create a New Account:
   • Open Settings and go to Accounts > Family & other users.
   • Select Add someone else to this PC.
2. Assign Administrator Privileges:
   • After creating the account, go to Accounts, select the new account, and click Change account type.
   • Change the account type to Administrator.
3. Log in and Uninstall the Program:
   • Log in with the new administrator account and attempt to uninstall the program.

I hope this helps.

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Best regards,