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Njuguna77
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Message 1 of 2
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BSOD isnt giving me the Reset pc Option. What do i do as my Pc wont boot up at all

HP Recommended
Hp15notebook
Microsoft Windows 10 (32-bit)

The Boot setup just goes on a loop it says please wait then draags on and finally leads me to the BSOD which also takes its time when i click on the language and Advanced Options specifications. In all that there is no Reset my Pc option i can click on

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Njuguna77

 

Welcome to  HP forums, I see that you are getting BSOD error on your notebook.

  • Provide the complete notebook model number or the product number.
  • Did you do any hardware or software changes recently?
  • When did this issue start?

Run a hardware test to check for any hardware failures.

Refer this HP document for the steps to run the test:- Click here

 

 

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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