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‎08-23-2024 02:27 PM - edited ‎08-23-2024 02:29 PM

HP Recommended
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000i (392G1AV)

Windows was installed some strange bios version F.81, but that version doesnt exist on hp website, i got problem with ram lights cant turn them off or change color no matter what i did. I download the F.43 version from site and i cant choose to update bios, tried with older version of bios and the same.

 

Bios 1.png 

Bios 2.png

 

Category:
3 REPLIES 3

‎08-26-2024 08:04 AM

HP Recommended

Hi @LuXoR159,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with updating BIOS on your PC.

Follow the below steps to fix the issue.

 

-Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the PC and then connect it to the wall.

4) Power on the PC.

 

-Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

-Install all the pending updates for the Windows operating system following the below steps

 

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎08-26-2024 11:54 AM

HP Recommended

I did all that, but didnt work, problem is that bios version from hp site cant be applied to F.81 version, and i cant roll back to previous bios version. Should i leave it to work on F.81?

 

Screenshot 2024-08-26 195046.png

 

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‎08-27-2024 10:17 AM

HP Recommended

Hi @LuXoR159,

 

If you are not facing any issues after installing the BIOS version which is currently running on your PC.

 

You can continue to use the PC as other version of BIOS wont work on your laptop if it is not compatible.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support 

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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