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Kinling
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Bluetooth Unavailable

HP Recommended
HP 24 B014A
Microsoft Windows 10 (64-bit)

Dear HP,

 

My bluetooth device disappears after updating, it could not be found in Device manager, and "no bluetooth device on this computer' is shown after troubleshooting. What can i do to fix it? Thanks. 

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banhien
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HP Recommended

@Kinling

 

I think this machine has Intel 3165 integrated Bluetooth 4.0 and Wireless LAN 802.11a/b/g/n/ac featuring Dual-band (2.4 GHz and 5.0 GHz) 1 x 1 technology adapter/card.

 

Please download and install Intel Bluetooth Driver (Windows 10😞

 

     http://ftp.hp.com/pub/softpaq/sp75001-75500/sp75351.exe

 

Regards.

BH
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Kinling
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i already installed but a black screen show up. and bluetooth still could not be found, what should i do? 

 

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