cancel
Showing results for 
Search instead for 
Did you mean: 
Marian-Designs
Level 1
12 7 0 0
Message 1 of 1
110
Flag Post

Bluetooth not compatible with iTunes

HP Recommended
HP Pavilion 500-320qe CTO Desktop PC
Microsoft Windows 10 (64-bit)

When I try to listen to podcasts on iTunes, I receive an error message saying "iTunes has detected incompatible Bluetooth software on your computer and may not run correctly." I cannot use iTunes.

 

I searched for a solution and went to MS for an answer. I followed their directions and removed Bluetooth using the Device Manager. Then I restarted and Bluetooth reinstalled. However, it had no result, in that I get the same error message.

 

What can I do now?

MarianC
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation