Boot issue

[Bobr33]

I never had This problem before, decided to go onto my pc but I couldn't because of this issue 

[Raj_05]

Hi @Bobr33,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are experiencing boot issues with an HP All-In-One computer, you can follow these steps to troubleshoot and potentially resolve the problem.

• Check Power Supply: Ensure that the computer is receiving power. Make sure the power cable is securely connected to both the computer and the power outlet. If you're using a power strip, check if it's working properly.
• Monitor Display: Check if the monitor is displaying anything. If the screen is completely black, it might not be a boot issue but a display problem.
• Restart the Computer: Sometimes, a simple restart can resolve boot issues. If the computer is unresponsive, you may need to do a hard reset. To do this, press and hold the power button for about 5-10 seconds until the computer turns off, and then turn it back on.
• Check for External Devices: Disconnect all external devices (such as USB drives, printers, and external hard drives) and see if the computer boots. Sometimes, a malfunctioning external device can prevent the computer from booting.
• BIOS/UEFI Settings: Access the BIOS (or UEFI) settings by pressing a specific key during startup (usually F2, F10, or Del). Check if the boot order is set correctly, with the primary boot device being the hard drive where the operating system is installed.
• Boot from External Media: If you have a bootable USB drive or DVD with an operating system, you can try booting from it. This can help determine if the issue is with the internal hard drive.
• Safe Mode: If you can't boot into the regular mode, try booting into Safe Mode. This mode loads a minimal set of drivers and can help you diagnose software-related issues.
• Check for Error Messages: Pay attention to any error messages or beeps during startup. These can provide clues about the nature of the problem.
• Hard Drive Test: Run a diagnostic test on your hard drive to check for hardware issues. HP computers often have built-in diagnostics tools that can be accessed during startup.
• System Restore: If you recently installed new software or drivers, and the issue started after that, you might consider performing a system restore to a point before the problem occurred.
• Reinstall or Repair the Operating System: If none of the above steps work, you may need to reinstall or repair your operating system. You'll need an installation media (USB or DVD) for this.
• Hardware Inspection: If the issue persists, it's possible that there is a hardware problem, such as a faulty RAM module, a failing hard drive, or a motherboard issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support