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Honor Student
Posts: 2
Member Since: ‎04-20-2017
Message 1 of 4 (190 Views)

Call regarding malicious files automatically downloaded

Product Name: HP Envy

Hello, I keep getting a call from a 303 area code number and I finally answered today.  He said that he was calling from HP and that there was data transmitted to HP server that malicious files were being downloaded automatically from the internet and started a couple of weeks ago. I told him to give me a call back.  

 

Does HP usually call their customers with these situations?

 

Thanks,

JO

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Posts: 87,461
Member Since: ‎07-13-2010
Message 2 of 4 (183 Views)

Re: Call regarding malicious files automatically downloaded

Hi:

 

The call you received today was a scam.

 

No one from HP, Microsoft or any reputable PC company will call you out of the blue and tell you that there is something wrong with your PC, etc.

 

Some of these guys know your name, phone number, and even the PC's model number and serial number, so they sound legit.

 

HP is aware of the issue, and here is an informational link regarding this matter.

 

https://h22207.www2.hp.com/us-en/document/c05404707/

 

 

Honor Student
Posts: 2
Member Since: ‎04-20-2017
Message 3 of 4 (177 Views)

Re: Call regarding malicious files automatically downloaded

Thanks for the help and response!
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Posts: 87,461
Member Since: ‎07-13-2010
Message 4 of 4 (165 Views)

Re: Call regarding malicious files automatically downloaded

You're very welcome.

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