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‎08-24-2022 06:43 AM

HP Recommended
Product: HP M24f FHD Monitor
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to connect my laptop to my monitor to use it as a second screen. I am using an HDMI cable and usb c converter to connect the two screens. The same setup works at my work monitor. However, when I try to connect the two at my home HP M24F monitor, the monitor screen remains blank. I tried looking for software upgrades for my computer, but my operating system is not listed as one of the OS that has available downloads/software. My laptop recognizes the monitor under its devices, but the monitor screen remains blank. However, when I connect my nintendo switch to my monitor, the monitor works fine. Can someone please help me find the correct software in order to use my monitor? I am Windows 10 version 21H2

Category:
1 REPLY 1

‎08-24-2022 02:53 PM

HP Recommended

@maybanana 

 

What is your Surface machine ? There are many around, we need to have its specs.

 

Regards.

BH
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