Cancel smartfriend that was undeeded

[Calisa]

I was talked into getting this smartfriend and got my computer figured out an hour after making this payment of something I didn't once use and didn't get help from anyone. I want a refund!

[Dilip_18]

Hi@Calisa,

Welcome to the HP Support Community! I'd like to help!

I see you are looking for a Refund of the amount which was charged by the HP Smart Friend. 

I apologize for the Inconvenience. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for Refund issues.

Please reach out to the HP Technical Support team in your region regarding the Refund options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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Have a great day!