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Jayne4
New member
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Message 1 of 3
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Cannot read, play or copy from my cd/dvd e drive on my new Windows 10 pc

HP Recommended
HP Pavilion Desktop PC57GpBxx
Microsoft Windows 10 (64-bit)

There are no error messages. It just does nothing. Thank you to anyone who can help the slightest bit. I wouldn't have bought this if I could use the e drive.

2 REPLIES 2
banhien
Level 19
Level 19
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Message 2 of 3
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@Jayne4

 

What is your machine actually ? I can't find 57GpBxx anywhere. Please check its label at the back or around its case.

 

Regards.

BH
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mdklassen
Level 12
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Message 3 of 3
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>  I wouldn't have bought this if I could use the e drive.

 

Are you implying that the computer is "brand-new" ?  If so, take it back to the store, and exchange it.

 

Or, is the HP warranty still valid?  If so, then contact HP, to open a support-case, to get HP to fix it, at no cost to you.

 

 

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