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Flutterby57
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Message 1 of 2
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Computer reset with Windows 10

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HP all in one Desktop
Microsoft Windows 10 (64-bit)

Hello! I need help in the worse way.

My sister passed away in May, she left me her New computer that she barely used. What I need help with is, she is logged on with a Microsoft email and I have no idea what the password is so I can go in and save some of the pictures and then reset this computer for myself. I sure hope someone can help me,  please! And Thank you 😊

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WAWood
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Message 2 of 2
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@Flutterby57 

I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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