• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

My 4K Fire TV stick works fine on a Samsung TV HDMI port.  However, when I connect the same stick to  HDMI IN port on the HP - Pavilion 27" Touch-Screen All-In-One Model:27-d0014, it does not work.  I do get the Fire TV logo and then the screen goes blank.  The stick remote does not help either.

 

Any pointers much appreciated

 

Thank you

1 REPLY 1
HP Recommended

Hi @doglover2008,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

I'm sorry to hear that you are having trouble getting your Fire TV to work with your HP Pavilion 27" Touch-Screen All-In-One computer. Here are some troubleshooting steps you can try:

 

  • Make sure your Fire TV device is properly connected to the HDMI IN port on your computer. Check that the HDMI cable is firmly inserted into both the Fire TV and the computer.
  • Check that your computer is set to the correct input mode for the HDMI IN port. You can usually do this by pressing the "Input" or "Source" button on your computer's remote control or by going into the settings menu.
  • Try using a different HDMI cable or a different HDMI port on your computer. This can help to rule out any issues with the cable or the port.
  • Check that your Fire TV device is working properly. You can try connecting it to a different TV or monitor to see if it works there.
  • Update your computer's graphics driver. Sometimes outdated or corrupted graphics drivers can cause issues with HDMI connectivity. You can check for updates on the HP website or by using a driver update tool.
  • Restart your computer and Fire TV device. Sometimes a simple reboot can help to resolve connectivity issues.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.