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CaramelBoy
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Message 1 of 8
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Graphics card help

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p6-2317c
Microsoft Windows 10 (64-bit)

i am struggling to install a new graphics card, , i downloaded the right driver installer, updated my MOBO BIOS, and spent hours between speaking with customer support from NVIDIA, microsoft, and searching online, i eventually found that i needed a driver software update from HP for my PC, found here     https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-p6-2300-desktop-pc-series/529...

 

However, the update stated it was only for windows 8, i have 10. being low on options, i downloaded anyway, after installing the update, the system finally detected my card, while installing the driver, the screen went blank and now when i use that card, the display shows a black screen with my mouse still being able to move. My question is this: is there any way around this, is there a driver software update from HP for windows10? 

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Big_Dave
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Message 2 of 8
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Hi,

 

Your PC was not certified by HP for Windows 10. This  can lead to other issues.

 

What make and model of graphics card are you trying to install?

 

I suggest that you remove the video card and then use a motherboard video port to boot up. Once you are back up in Windows then go to Device Manager and look for anomolies.

 

You should be able to use a driver update from the graphics card manufacturer.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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CaramelBoy
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Message 3 of 8
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Im using a PNY Geforce gt 240.
What do you mean by anomolies?
As for the driver installer from the card Co., whenever i run it says theres no compatible hardware
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Big_Dave
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Message 4 of 8
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Hi,

 

I had a GT 240 and it was a good graphics card in its day.

 

Try reseating the graphics card.  If the software installer can't locate the card in Device Manager then the software will not install.  The default Windows software should be good enough until you get the PC booted up.

 

I also suggest that you try the latest driver update from the NVIDIA site.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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Big_Dave
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@CaramelBoy

 

Computer Does Not Start After Installing a Video Card (Windows 8,10)

 

Also, I just noticed that there is a BIOS update posted for your PC listed under Windows 8.1. This update should still work with W10.  Run some diagnostics before attempting a BIOS update to make sure that your PC is stable.

 

Since the BIOS update is a version 8 level, then most of the newer graphics card that only require a 300 watt PSU and fit inside your PC should work.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
CaramelBoy
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donwloaded and installed update. nothing. same **bleep** as before. think im going to boot into w8 and see what i can do

 

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Big_Dave
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Hi,

 

I was just thinking that some of the NVIDIA GT 240s require 12v power supply bus rated for 18 amps.  You might want to check the power supply in your PC and see if it meets the 18 amp requirement on the 12v bus.  Your PC has the old Bestec PSU which had its issues.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
CaramelBoy
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here is a pic of the sticker on the psu. i think i can read it properly, but want someone more knowledgeable to go over it. i appreciate you sticking with me thus far

Spoiler
 

 PSU.jpg

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