• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-25-2018 12:32 PM

HP Recommended
Product: HP Pavilion Power Desktop 580-023w
Operating System: Microsoft Windows 10 (64-bit)

I got the computer for Christmas, and immediately had issues. The HDMI ports 1 AND 2 on the bottom section didn't work, and haven't up to this point still. I can run a desktop on the one extra HDMI port just above the fan and Red Yellow and Blue AV cable ports. This is honestly annoying, as I want to be able to run both a monitor for gaming and a TV for watching Twitch. I have used many HDMI cables, all that work well on other devices and work connecting my main monitor. I believe that it's a hardware issue, maybe I was sold a broken PC? Who knows, but if there is a fix software wise I'll be happy to go through with it as long as I don't have to delete all my files to do it.

1 REPLY 1

‎10-25-2018 12:50 PM

HP Recommended

@MrCheetah

 

Your machine has NVIDIA GeForce GTX 1060 (3 GB)  which has the following ports

 

        Rear I/O connectors: Dual Link DVI-D + HDMI + 3 DisplayPort

 

Its specs

 

    https://support.hp.com/us-en/product/hp-pavilion-power-580-000-desktop-pc-series/16425610/model/1734...

 

Other HDMI ports won't work because your machine has above video card therefore

 

    Integrated video is not available if a graphics card is installed.

 

Figure : Odense2-K back I/O panel

Odense2-K back I/O panel

 

or above 2 HDMI ports won't be avaiable (ie Not working).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.