Create an account on the HP Community to personalize your profile and ask a question
02-25-2018 07:26 PM
Hi all, I'm hoping someone can help.
I am wanting to update the bios for my
HP ENVY Phoenix Desktop - 860-180st
Current bios ver: A0.08 11/12/2015
The support page lists 2 bios updates. The one that matches my motherboard is: A0.57 Rev.A.
I downloaded, and ran the bios update sp81781.exe
It decompresses the files, and starts the update in a command prompt window. Then the window goes away and nothing ever is updated.
I am a developer by trade, so I tinkered with the flash.bat file to echo some settings and pause so I can see what the heck might be wrong.
The only thing I can tell is it should be executing THIA057L.exe because my bios version is less than 11. But it doesn't do anything. I tried executing this manually but nothing happens.
I do get an ErrorLevel of 256, but the bat file doesn't even check for that number and I have no idea what it means.
Has anyone successfully done this update and/or know what my issue might be?
02-26-2018 04:11 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues performing bios update on your HP Desktop PC. Don't worry as I have a few suggestions which should help you resolve this issue.
Let's start off by performing a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Attempt to reset or recovery the existing Bios (If the recent update was interrupted): Click here
Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC
Step 2: Find the BIOS updates
Step 3: Download and install the BIOS update
For more details: Click on this link to update the latest update for your PC: http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81781.exe
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
I am an HP Employee
02-27-2018 08:56 AM - edited 02-27-2018 09:12 AM
> I tried executing this manually but nothing happens.
A guess: have you opened a "Run as Administrator" command-line window, before trying to execute?
ENHANCEMENTS: Updated the Intel CPU microcode 0xBA for R0/S0 stepping processor.
If your current Intel processor is at that "stepping level" (a term used when Intel does an engineering change to the processor, but does not change the name of the processor. Compare to buying a "Ford Focus" -- the '2018' stepping may be slightly different from the '2017' stepping, but the name stays the same) this update is applicable.
However, the update may have been issued because Intel released a new (faster?) processor, and you want to remove your current processor, and to insert the new processor, but the BIOS needs to be updated to accomodate the internal identifier inside the new processor.
In this case, I would not try to update the BIOS -- I think that any "benefit" will be marginal.