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01-17-2018 10:10 PM
Hello, I have a HP Envy Curved 34-a051 that was recently serviced during which it was swapped however it was missing the solid state HDD.. Once remedied I tried to move the OS from spinning drive to solid and lost it. On rebuild I can't find drivers for the Realsense web-cam anywhere. Can anyone help me with the service pack/link?
01-18-2018 02:58 AM - edited 01-18-2018 03:09 AM
I agree that the drivers are difficult to find. It would have helped if you had provided the installed OS.
The Intel RealSense Depth Camera Manager (DCM) for DTO for the Windows 10 OS is at the following URL.
Was the OS not installed to the 128 GB SSD as a boot disk?
Was the PC originally delivered with the OS on the SSD?
I am not an HP Employee.
01-18-2018 06:38 AM
Thank you for your prompt reply, sorry about the details. When it was serviced (more-so swapped) originally it was do to clicking from the right speaker that completely distorted the audio every few seconds, the machine that it was swapped with had only the slow spin drive so it was serviced again and the os was left on the 1gb drive (as it came that way). He did end up installing a 256gb solid state which is why I had to re-load W10, I was happy to take the extra space originally.
Anyway, I did come across the F200 software before, unfortunately on install it initiates then states "The installer failed to detect an Intel RealSense 3D camera on this system. The installation was terminated." And I can get no further, I see a few other posts about this issue and flashing the bios which I assume is my next step? I do have the HP Support Assistant running but it doesn't find anything else either... And in Device Manager nothing is sticking out that points to the web-cam.. Any guidance is appreciated
01-18-2018 08:15 AM
Wow, this machine has been an opportunity cost in a huge way. Thank you for your continued communication Erico, it's been a quick minute since I owned more modern hardware like this.. I'm so disappointed in the quality and service it's unbelievable. thanks again.