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‎01-29-2019 08:11 PM - edited ‎01-29-2019 08:12 PM

HP Recommended
Product: Omen Obelisk
Operating System: Microsoft Windows 10 (64-bit)

I've seen some forum topics about the laptop version of Omen Commander Center, but not desktop, for this issue, so here it oges. I have an Omen Obelisk desktop (i7-8700, RTX 2080, 16 GB RAM) and suddenly the lighting option is gone, leaving my case to be the off-red pink color it is by default. There were some Windows update troubles and some registry issues that I resolved by using Windows Recovery, and I was hoping it would also fix Omen Command Center's lighting issue. And it did! It came back. But then, the next time I restarted my computer, the lighting option was gone. Windows is up to date, BIOS is up to date, drivers are up to date. Also uninstalled OCC and reinstalled it from the Microsoft Store, as I saw that was suggested. Didn't fix it. Not really sure what to do now, so I am hoping for some help from the forums!

2 people had the same question
5 REPLIES 5

‎01-31-2019 03:00 PM

HP Recommended

@Masonzero,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • Are you talking about the keyboard lighting or the Tower lighting?
  • Do you have a transparent side panel?
  • What is the product number for your computer?

I await a response at your earliest convenience.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎02-01-2019 09:58 AM

HP Recommended

Thank you, I actually managed to fix the problem - I had changed some registry info to change my default install drive, and that is what was causing Omen to lose its lighting feature. Weird, but fixed now that I've reset to registry to what it was before.

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‎02-04-2019 03:05 PM

HP Recommended

@Masonzero,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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‎04-29-2019 09:36 AM

HP Recommended

What do you mean by this? I have the same exact problem and I have tried the same things and it still doesn't work. 

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‎07-19-2019 01:07 AM - edited ‎07-19-2019 01:08 AM

HP Recommended

Just purchased my Omen Obelisk desktop and the Omen Command Center is not enabling the lights on the tower through the transparent glass.  Any idea how to resolve this?

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