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BonnieLou432
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Message 1 of 2
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HP SUPPORT ASSISTANT

HP Recommended
HP COMPAQ PRESARIO CQ5720F
Microsoft Windows 7 (64-bit)

THE BLUE ? ICON FOR HP SUPPORT ASSISTANT IS MISSING ON THE SYSTEM TRAY.  HOWEVER; IT INSTEAD IS SHOWING A SOLID BLACK BOX ICON.  WHY & WHAT IS THIS?  CAN I UNINSTALL HPSA THEN REINSTALL TO SEE IF IT FIXES THE PROBLEM? 

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old_geekster
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Message 2 of 2
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HP Recommended

@BonnieLou432, welcome to the forum.

 

Yes, you should reinstall HP Support Assistant using the up to date version found here.  The installation will automatically uninstall the previous version.  This should solve your problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






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