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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Windows 11 Support Center. -
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- HP Software and Drivers Site not working

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03-03-2022 08:57 AM - edited 03-03-2022 08:58 AM
Cannot get any HP software or drivers for my PC as the HP Software and Drivers website just keeps spinning and says it will take about 3 minutes but has been over an hour.
03-03-2022 09:00 AM - edited 03-03-2022 09:03 AM
Hello,
What is the exact model of your printer (e.g. CB747A)?
- To locate this Product Number P/N: this document.
HP retires drivers and support for products that are 10 years old or more since they were released.
Concerning HP Solution Center, go to HP Solution Center doesn't open.
For the maintenance of your printer, please use HP Print and Scan Doctor.
- Open the HPPSdr.exe.
- In the HP Print and Scan Doctor app, click on Start.
- Select your printer, then click on Next.
- Wait for HP Print and Scan Doctor to load the information from your printer.
- Click on the Printer menu, then on Printer Services....
You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:
- Please go to the following path:
- C:\Program Files (x86)\HP\Digital Imaging\bin
- Right click on hpiscnapp.exe, then Sow more options, and then on Create shortcut.
You may be able to scan using HP Scan Extended!
It will be installed under Start > All Programs > HP:
https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/p/hp-scan-and-capture/9wzdncrfhwl0?rtc=1&activetab=pivot:overviewtab
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206
Don't hesitate to contact us in case of need.
Best regards,