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HP Support Assistance says i need a bunch of drivers all of the sudden

HP Recommended
Model #: 860-180st
Microsoft Windows 10 (64-bit)

Does HP Support Assistance sometimes tell you to install the wrong drivers? It is asking for a RealTek HD audio driver for WIndows 10v1607, yet i'm running v1703.  So why would it tell me to use the v1607 version.  Can i trust support assistance to get the correct drivers for my new HP Phoenix 860-180st?  Should i just install everything it tells me to install no matter if i think i have that thing or not?

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HP Recommended

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding running updates using HP support assistant. It will be a delight to assist you here.:)


Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Have you ever performed updates using HP support assistant?
  • The HP support assistant is the most secure and safe way to update all the drivers on the computer.
  • It performs windows updates also.
  • It optimizes the computer for best performance by installing the latest drivers and updates.
  • It eventually installs the latest creator’s updates also.
  • Link 1 lists all the drivers for your computer: also gives the option to update from HP support assistant
  • Link 2 gives you complete information about HP support assistant and how to use it
  • Link 3 gives you information on how to update HP PCs and one of the steps is to use HP support assistant.

These links may be useful to you. Just added them for your reference.


Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂


Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂



I am an HP Employee

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