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HP Support Assistant not compatible w/ Windows Hyper-V

HP Recommended
Envy 750-247c
Microsoft Windows 10 (64-bit)

I have an HP Envy 750-247c which is running Win10 Pro + Hyper-V

After creating a virtual switch in Hyper-V, the HP Support Assistant can no longer connect to the network.


When will HP fix this software bug, or offer a workaround.


The versions installed on my machine are as follows:

Support Assistant
Configuration files: 8.0.6393.2110



Thank you.

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@bjw1075, welcome to the forum.


This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP.  With that said, I have made the appropriate people within HP aware of your question.

I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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Was there any movement on this?


It's a year later and I have the exact same issue with my HP ENVY x360 - 15-ar052sa

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