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HP-Sure Click denistallien

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HP EliteDesk 800 G4-Tower PC
Microsoft Windows 10 (64-bit)

Hallo, seit der Neuanschaffung funktioniert das Tool nicht.
Vom Support wurde mir gesagt, dass ich den Rechner "Neu" aufsetzen soll. Gibt es denn wirklich keine andere Möglichkeit, das defekte Tool -  HP Sure Click - zu deinstallieren oder auch zu gehören?
Danke für Infos.

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