• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-06-2024 07:22 PM

HP Recommended
Product: HP Pavilion 590-p0053w
Operating System: Microsoft Windows 10 (64-bit)

Need help.  Hard drive froze and had to be replaced.  Windows USB install is not working as it is not seeing the M.2 Optane drive.  I loaded the HP offered IRST drivers onto USB.  The PC sees the drivers, but when attempting to load it states that the drivers are not compatible.  I logged into Intel to see if any of those Optane drivers would work, but none seem to be the correct driver.  Please give me some suggestions as this was a great PC until the drive died.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.