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HP WallArt & Onyx Rip integration

HP Recommended
hp wallart
Microsoft Windows 10 (64-bit)

i cannot get a connection between Onyx Rip Software and Hp Wall art.


HP WAllArt is integrated into my website and I am using Onyx Rip V12, however when i select 'OPEN to HP WAllART' and follow the steps to configure the 2 i get a pop up box stating  'Authentication Failed. Make sure your username and password are correct'


Please clarify….. should this be my username & Password for ONYX or HP WallArt


I have used both & no success.


can anybody offer help & advice please. this failure to link is holding up the launch of a neew business.


Many Thanks 

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