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How do I claim my free software that comes with hp desktop? it keeps asking for a code

HP Recommended
HP All-in-One 24-f0015na
Microsoft Windows 10 (64-bit)

Needs code

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Message 2 of 2
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HP Recommended


Thank you for joining HP Forums.

I'll be glad to help you 🙂


As I understand, you're in need of support, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

What is the operating system on the PC?

Which software are you referring to?

Could you share a screenshot of the application where it's asking for a code?


Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted,


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