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‎04-04-2020 12:31 PM

HP Recommended
Product: Z5L78AA

Hi! I'm needing help with my HP 24-g200 All-in-One Desktop PC series. My daughter was trying to watch a movie on our desktop. She loaded the disc and pushed the disc drive closed. When I opened up the disc drive, the disc was gone.  I need to find a way to get this disc out of our PC. You can hear is rolling around when you turn the monitor side ways. I would take it to Best Buy to have it serviced, but my local Best Buy is not accepting any new GEEK Squad computer issues due CO-VID 19. Please help... She starts homeschool on Monday and we need to have our PC up and running. I can fix it myself if I had a video link to show me how to fix this issue. 

Thank you in advance!

Rebecca

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1 REPLY 1

‎04-04-2020 01:21 PM

HP Recommended

Hi, Rebecca:

 

Here is the link to the service guide for how to remove the optical drive.

 

It will show you how to get inside the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05146123

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