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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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09-03-2022 09:44 AM - edited 09-03-2022 09:48 AM
The spec page indicates the hard drive is a 1TB SATA drive. The PC came with Windows 8.1 installed, so if you have Windows 11 now, then you can make a Windows 11 install media from here
https://www.microsoft.com/en-us/software-download/windows11/
With a working PC, scroll down to the "Create Windows 11 Installation Media" and follow the directions.
Before getting too involved, run the Diagnostics routine.
To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.
I'm not an HP employee.
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