cancel
Showing results for 
Search instead for 
Did you mean: 
vivakats9
New member
5 4 0 0
Message 1 of 7
212
Flag Post

I can't update the touchscreen

HP Recommended
HP All-in-One - 24-g224
Microsoft Windows 10 (64-bit)

I am told to update the touchscreen, but the update fails every time I try to download it.  All other updates download successfully.  How can I fix this problem?

6 REPLIES 6
REO51ST
Level 16
25,082 24,632 3,568 8,034
Message 2 of 7
Flag Post
HP Recommended
0 Kudos
vivakats9
Author
New member
5 4 0 0
Message 3 of 7
Flag Post
HP Recommended

Hi, thanks. I looked at every option on that page but cannot find what I want.  Which section/heading/category is the touchscreen update found under?

0 Kudos
REO51ST
Level 16
25,082 24,632 3,568 8,034
Message 4 of 7
Flag Post
HP Recommended
0 Kudos
vivakats9
Author
New member
5 4 0 0
Message 5 of 7
Flag Post
HP Recommended

Yes, and was told I already had the whole thing on  my computer.  But I will give it another shot.

0 Kudos
vivakats9
Author
New member
5 4 0 0
Message 6 of 7
Flag Post
HP Recommended

Did the whole download again. Restarted.  No go.  The red exclamation point is still there on the HP logo in the task bar.  I clicked on that and tried it again. Failed installation again. 

0 Kudos
vivakats9
Author
New member
5 4 0 0
Message 7 of 7
Flag Post
HP Recommended

Thank you.  I think I have to call support.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation