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shelleyleegreen
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Message 1 of 3
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I have forgotten pin number to log in to my w2t80aa hp all in one computer. what do i neec to do no

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w2t80aa#abg model 24-g050a
I forgot my pin number. how can i get in yo my computer now ?
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wb2001
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Message 2 of 3
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@shelleyleegreen,

When you created your initial setup, you were offered/allowed:

1) logon password

2) security challenge

3) PIN number setup.

 

If you type in the PIN several times, and it's wrong, the unit defaults to the security challenge.

You could also toggle the input to accept your original login password.

 

Or read this:

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/I-forgot-my-password-can-HP-hel...

 

Any other assist beyond the parameters listed above would be illegal. and certainly you would not condone such.

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The_Fossette
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Message 3 of 3
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Hi @shelleyleegreen

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you have forgotten the pin for the computer and you are unable to login to the computer now.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow the steps in the below article to reset the pin/password.

 

http://hp.care/2rsMDi4

 

NOTE: Steps are same for Windows 10 as well.

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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