I have just purchased a support subscription. Now I cannot find any way to open a support case. He

[CPVR144]

Envy, Windows 10

[Hawks_Eye]

Hi @CPVR144 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us.

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[CPVR144]

Thank you, I was ultimately able to figure out how to make contact with support, though I must say it was confusing how to go about it.

[Hawks_Eye]

You are welcome @CPVR144 

I'm really glad you were able to make contact with support in the end, though I completely understand how confusing that process can feel—especially right after purchasing a subscription. It should be seamless and intuitive, and it’s frustrating when it’s not.

If you ever run into similar issues again, I can help guide you through the steps to access HP support tools or locate the right contact options based on your region and product. Just let me know what you're trying to do, and I’ll make it as smooth as possible.

Regards,

Hawks_Eye