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1 REPLY 1
04-12-2025 06:20 AM
Hi @appleclown,
Welcome to the HP Support Community!
Could you please share a few more details about the issue? For example:
What exactly happens when you try to log in to the Microsoft Store—do you see any error messages?
Are you trying to receive a verification code (like for 2-step authentication) and it’s not arriving?
Also, can you please confirm the model name of your device?
This info will help me assist you better!
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee
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