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HP Chromebook x360 14 inch 14b-cb0000 (2Q4J6AV)

I bought my laptop at a best buy in my area around this time last year. The only problem (besides my current situation) i’ve ever had with this device is when it displays on the screen that my device died but it was plugged in the charger or it was half charged. 

anyway, I had my laptop in my back pack in my closet on my shelf since May because school ended. I took it out to print something off 1 month ago and it worked fine. Turned on fine, charged fine, no problems. put it back in the same place till i took it out a couple of days ago and it wouldn’t turn on and the light by the charging port wouldn’t turn on either when charged. i’m not fully for sure if it’s even charging so idk what the problem is. 

PLEASE if anyone has any idea how to fix this issue please let me know!!

FYI i have never dropped it, spilled anything on it, no damages what’s so ever

1 REPLY 1
HP Recommended

Hi @jordanjanderson 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing power issues.

 

Kindly change the power source and see if it powers on.

 

Please confirm if you are able to perform these steps if the device powers on.

1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F2 once.

 

You can also refer to steps mentioned in this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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