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Caty5
New member
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Message 1 of 2
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Last HP update impacted Microsoft products, task bar access to Email, etc?

HP Recommended
HP Envy Model 24-n014

About 2 nights ago HP did system update. I selected "update & shutdown." Next day started computer showed only 30% complete. When finished I no longer has access to Microsoft Office. Could not access my AOL emails through my Google chrome symbol/favorites. Have no Word, PowerPoint. Now can't even access Google Chrome from task bar. Nothing responds. What kind of update ruined my computer?

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Grzwacz
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Message 2 of 2
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HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I don't know why this happened. Was this update from HP or Windows?

 

Run a System restore.

 

Open Control Panel, System, Advanced System settings, System Protection.

 

Open System Restore to go back to a point prior to this last update.

 

Don't do the update again or you will be in a never ending loop.

 

This loop may recur if the update is a Windows update.

 

Regards

 

 

 

 

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