Microsoft Apps

zsoles · ‎03-27-2021

I just received my computer back from it being repaired. However, the company more than factory reset my computer and have erased all my Microsoft app that came on my computer. Does anyone know how to put them back onto your without having to purchase them since they originally came on my computer? I also have already to get like reimbursement from the company but they claimed it was a software issue that when they factory reset my computer that all my Microsoft apps disappeared.

Prométhée · ‎03-28-2021

Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box

if you don't have the original system anymore, and it looks like it's just windows that's installed, they probably haven't reinstalled the factory configuration, with the HP tools.
If they only have windows installed, that's normal!

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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