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Message 1 of 2
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Missing Hardware?

HP Recommended
HP 24-b010
Microsoft Windows 10 (64-bit)

Hello there,


  I've recently bought a new computer about... 2 years ago and For a while I was pretty impressed, But. It was supposed to have 16 GB of ram installed, But When I tested it, It came out with 8 I know I couldn't have used it all up with programs Because I installed a fresh copy of winows 10 just yesterday. False advertising?!? Maybe, Maybe not But can someone please explain to me what's the deal? 


Thank you for you time,



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Message 2 of 2
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HP Recommended



I use Piriform Speccy to view my system.


It reports on Memory slots and how they are filled.  Also it is possible that 8 Gb of RAM is allocated to the Graphics.


So please take the cover off and look inside the PC if you can.


If in doubt please ask.

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