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Hakeem777
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Message 1 of 2
106
Flag Post

Mouse track pad reinstall

HP Recommended
HP Envy All in one Curve
Microsoft Windows 10 (64-bit)

Hello,

 

I was trying to update my drivers and mistakenly uninstalled my drivers for the mouse. Now I'm stuck and cannot use the desktop well. Can install file be sent to me directly to download and reinstall?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Hakeem777

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

With determination and perseverance to assist! 😉

 

I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:

  • What is the product number of your device? Use this link to find it: Click here
    • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
  • Have you attempted any steps on your own before posting on the HP Forums?
  • Did you run a hardware test on the computer using the F2 key during a restart?

In the meantime, please try uninstalling the drivers using the device manager, then reinstalling the same by restarting the PC.

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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