My HP Envy AIO PC shows that my HP Laptop needs 34 updates. My Laptop shows up-to-date.

[handyviv]

My HP Envy AIO PC shows that my HP Laptop needs 34 updates. My Laptop shows up-to-date.  I cannot seem to get the latest version of HP Support Assistant, which I believe is 9.65xxx.  Every time I try to download, it shows 9.65xxx, but I actually get 8.8xxx and I cannot get rid of the update messages on my PC.  When I try to open Assistant, it gets caught on searching for updates.

My Laptop has ver. 9.65xxx

[praveen196]

@handyviv Welcome to HP Community!

I understand that you are unable to update the driver's update using HP support assistance.

Do not worry. I will try to fix the issue.

First please update the BIOS from the HP website and then try to download the latest version of the HP support assistance.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

If the issue still persists, try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

Also, please update the Windows update.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!