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My HP Envy AIO PC shows that my HP Laptop needs 34 updates. My Laptop shows up-to-date.

HP Recommended
HP Envy TouchSmart SE 23se-d494
Microsoft Windows 10 (64-bit)

My HP Envy AIO PC shows that my HP Laptop needs 34 updates. My Laptop shows up-to-date.  I cannot seem to get the latest version of HP Support Assistant, which I believe is 9.65xxx.  Every time I try to download, it shows 9.65xxx, but I actually get 8.8xxx and I cannot get rid of the update messages on my PC.  When I try to open Assistant, it gets caught on searching for updates.

My Laptop has ver. 9.65xxx

HP Support Agent
HP Support Agent
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HP Recommended

@handyviv Welcome to HP Community!


I understand that you are unable to update the driver's update using HP support assistance.


Do not worry. I will try to fix the issue.


First please update the BIOS from the HP website and then try to download the latest version of the HP support assistance.


If the issue still persists, try creating a new user account on your computer.


Go to  and follow the steps to create a new user account.


Also, please update the Windows update.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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