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handyviv
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My HP Envy AIO PC shows that my HP Laptop needs 34 updates. My Laptop shows up-to-date.

HP Recommended
HP Envy TouchSmart SE 23se-d494
Microsoft Windows 10 (64-bit)

My HP Envy AIO PC shows that my HP Laptop needs 34 updates. My Laptop shows up-to-date.  I cannot seem to get the latest version of HP Support Assistant, which I believe is 9.65xxx.  Every time I try to download, it shows 9.65xxx, but I actually get 8.8xxx and I cannot get rid of the update messages on my PC.  When I try to open Assistant, it gets caught on searching for updates.

My Laptop has ver. 9.65xxx

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@handyviv Welcome to HP Community!

 

I understand that you are unable to update the driver's update using HP support assistance.

 

Do not worry. I will try to fix the issue.

 

First please update the BIOS from the HP website and then try to download the latest version of the HP support assistance.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

If the issue still persists, try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Also, please update the Windows update.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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