My computer base is not charging my phone.

[Jennifer1221]

Why isnt the monitor base charging my phone?

[Dragon-Fur]

@Jennifer1221 

Welcome to the HP English Community --

I've seen this feature described as available on select "All in One" systems --

The option is by no means on every computer of this type.

Why? 

The answer might include 

• The feature is missing from your particular computer
• The feature is in some way switched OFF
• The feature exists but has somehow failed (I suspect, without evidence, that this can happen but is not common.)

I would start with finding the computer model - 

Next, 

Check for documents that can help -

For example, use your browser and search for:  "hp computer with wireless charging base"

One result -

Enable wireless charging for HP Pavilion 24 All-in-One 24-k0000, 24-k1000, 24-qc0000, 24-qc1000, and... 

Another:

HP Consumer All-in-One Desktop PCs - Enabling and disabling wireless charging (select models only) 

Here is a Solved HP Community question that provides essentially the same answer:

Wireless Charger - Solved 

What else?

Open the website support for your device:

HP Product Home

 Enter the device type and model name of your HP product

Open category "Setup & User Guides"

Look for, open, and read any user guides or setup documents you can find.

Check that the model series includes the option

Check that your particular model includes a charging platform on the base.

What else?

This method won't tell you why a feature is switched off or not working -- the parts check might at least tell you which parts and features are included in your computer.

Method – Use PartSurfer to check the parts / components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

===========================================

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"