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HP Recommended
OMEN 25L Desktop GT12-1340m CTO
Microsoft Windows 11

Omen command center works for a few moments and crashes fallowed by the error (The instruction at 0x00007FF86E07F839 referenced memory at 0x0000000000000000. The memory could not be written.) 

-I must also note that I am using aftermarket ram (corsair vengeance 3200 MHz) 

-XMP profile is unavailable but previously was available  (ram used to be 3200 but is now capped to 2133)  reason is unknown 

- bios and drivers are up to date (revision F.13) 

-  Omen HSA is set to automatic running 

 

4 REPLIES 4
HP Recommended

I fixed the ram issue by installing Ryzen master, but still not to sure about OCC. its non essential at this point. 

HP Recommended

Hi @KaptinKibblez 

 

Welcome to the HP Support Community. 

I see that you are facing issues with the Omen command center on your system. Do not worry, we are here to help you with it.

 

Below are the fixes we can apply:

 

Fix 1: Make sure to have the latest graphics driver

This error may occur if you are using the wrong graphics driver or it’s out of date. So you should update your graphics driver to see if it fixes your problem. Here is a link that will help you update: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

 

Fix 2: Run System File Checker

In some situations, the system files can become corrupt or go missing, which could cause the error. Luckily, Windows has come with it a handy feature System File Checker (SFC) tool that can scan the system for error and fix or replace the corrupt or missing system files.

Here is how to run System File Checker:

  1. On your keyboard, press the Windows logo key and type cmd. Then right click on Command Prompt and click Run as administrator.
  2. Click Yes when you’re prompted to confirm.
  3. In the command prompt window, type sfc /scannow and press Enter.
  4. It’ll take some time for SFC to replace the corrupted system files with new ones if it detects any, so please be patient.
  5. Restart your computer for the changes to take effect.

Also, may I know if you are NVIDIA graphics card user?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @KaptinKibblez

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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