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ArturoE12
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Problema con el Hard Drive (disco duro)

HP Recommended
DESKTOP-M7NFH73
Microsoft Windows 10 (64-bit)

Quisiera saber como solucionar un problema al iniciar mi PC en el cual se muestra un recuadro azul que menciona que la comprobación de SMART ha detectado un error inminente en el disco duro y al realizar un diagnostico dice que reprobo la prueba de componentes.

ID de Falla es: M0BT90-8MQ9LU-GXPQQJ-60SQ03

 

Si alguien me puede ayudar se lo agradeceria muchisimo.

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rick-s
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Paul_Tikkanen
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HP Recommended

Hi, @ArturoE12 

 

The error code reported, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your PC.  The hard drive removal and replacement procedure can be found in this manual.

 

http://h10032.www1.hp.com/ctg/Manual/c05145971

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run. If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use: USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-24-g000-All-in-One-Desktop-PC-series/10734619/mo...

 

 

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