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Honor Student
Posts: 3
Member Since: ‎03-15-2017
Message 1 of 7 (234 Views)

Program continually "stopped working"

Product Name: Pavilion P6-2480ea
Operating System: Microsoft Windows 8.1 (64-bit)

Hi All.

I have installed AR Media (Augmented Reality plugin for 3D Modelling). The software works fine except when I try to generate a marker. The software has its own marker generator and when I click the .exe file to run it, it starts, allows me to enter 1 or 2 pieces of information then I get the error message saying the program has stopped working.

I've installed the program onto a Fujitsu laptop I have an it runs perfectly well on that and doesn't crash.

I've searched around and there appears to be a solution to "stop working" errors by opening up the DOS Command and typing bcdedit.exe /set nx AlwaysOff. However, when I try this I get the message that the value is protected by secure boot policy.

 

I've tried turning on DEP for all programs and services except those I select and have added the .exe file in question to the list, but that didn't work either.

 

Can someone advise on how I can get this program running without it stopping?

 

Thanks

 

J

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Provost
Posts: 17,970
Member Since: ‎11-21-2008
Message 2 of 7 (214 Views)

Re: Program continually "stopped working"

@jmm772, welcome to the forum.

 

This is a problem that will best be answered by the developer's Customer Support.  They know how there program works and should be able to help you solve your problem.  I don't believe that it is a HP hardware problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home

HP Photosmart 7520 AIO


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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

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Honor Student
Posts: 3
Member Since: ‎03-15-2017
Message 3 of 7 (200 Views)

Re: Program continually "stopped working"

Hi old_geekster. Thanks for the reply.
Unfortunately, this is is an HP issue as the software works petfectly well on my fujitsu laptop.
I am sure that the solution lies somewhere within HP security settings.

J
Provost
Posts: 17,970
Member Since: ‎11-21-2008
Message 4 of 7 (183 Views)

Re: Program continually "stopped working"

[ Edited ]

Thank you for the additional information, @jmm772.

 

I am not aware of any HP security that could cause your problem.  So, I have asked an HP Agent to help you.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen X; i7-6700K; 16 GB DDR4 2133; GTX 1070; 256 GB SSD M.2; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
HP Support Agent
Posts: 9,067
Member Since: ‎08-11-2014
Message 5 of 7 (179 Views)

Re: Program continually "stopped working"

@old_geekster I appreciate your effort and the fact that you had our back Smiley Wink

That said, @jmm772 Thank you for posting on HP Forums,
 

The Riddle_Decipher is at your service.

I understand the Augmented Reality plugin for 3D Modelling doesn't work as it stops responding everything you attempt to run the "maker" executable,

However, the issue doesn't occur on an alternate computer,

To clarify, does the other computer have the same OS and hardware specifications as the one on your HP computer?

And did this software ever work on this computer? if it did, have you attempted a system restore and change updates to manual instead of automatic to identify the issue? 

 

While I await your reply to my queries, please try the below steps:

Perform the system restore (if applicable, as mentioned before),

if it's not applicable, please create a new user account with administrative privileges and check if it works,

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

 

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎03-15-2017
Message 6 of 7 (158 Views)

Re: Program continually "stopped working"

Hi riddle_decipher. Thanks for the reply.
I've not had a chance to work on your suggestions yet (been away from the pc the past few days). I will find some time over the weekend to check out your suggestions and pist back my findings.
Thanks for your input.

Regards

J
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HP Support Agent
Posts: 9,067
Member Since: ‎08-11-2014
Message 7 of 7 (151 Views)

Re: Program continually "stopped working"

 

@jmm772

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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