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hyun2
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Regarding the icons of my pc

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HP ALL IN ONE PC 20 c434il
Microsoft Windows 10 (64-bit)

Every time i click on any icon, say microsoft store or calculator, it opens for 0.1 seconds and then closes immediately 

Please tell me any solution regarding this problem!

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@hyun2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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hyun2
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Hi! thanks for answering to my problem

I think it happened after a recent window or software update.

No I havent made any software changes.

Yes I've tried the troubleshooting steps.

Yes I've made some changes to the settings of  my PC prior to this issue.

I think it last worked fine long time back ( I think in 2019 ).

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Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
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@hyun2

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. This sounds like the windows operating system is not installed correctly due to that computer is not booting into windows desktop. 

 
The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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