Remove a scrapped printer from HP account

[Hebdomad]

An old printer, that I no longer have, is still showing under my  "Printers" on HP Smart.  I want to delete this printer from my account.  The printer is showing as offline.  I click the "manage printer settings" under "printer options" and am just taken to "add a printer" web page.

How can I delete this printer so it no longer shows on my account?

[Dragon-Fur]

@Hebdomad 

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Example - Dashboard - HP Account - Devices

HP_Account_Dashboard_6

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HP Support Assistant – Device List – Remove Device

Note:  Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.

Open and read >>> HP Support Personal Dashboard Resource Guide 

Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)

If you do manage to find the unwanted device in the HP Support Assistant application and remove it,

(and)

If, after the unwanted device is "gone",

If HPSA won't let go of the device,

(then)

Uninstall the HPSA application

Restart the computer and log in

"Get" and install a new copy of the app from Download HP Support Assistant

 Reference: HP PCs - Using HP Support Assistant (Windows) 

HP Support Assistant Application, when installed from the Microsoft Store, is found in Settings

Windows 10 > Settings > Apps > Apps and Features

Windows 11 > Settings > Apps > Installed Apps

HPSA - Profile - Remove Device

HPSA_Profile_Remove_Device_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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