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mhd99
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Software assistant not loading

HP Recommended
software
Microsoft Windows 10 (64-bit)

I have been using this SW for about a month and added about 15 devices from my network. 

It has now stopped working. I have uninstalled both the assistant and framework, downloaded the most up to date version and reinstalled. 

 

the software opens but does not display anything other than a quick 'home' page, then it closes again. 

 

I do not intend to restore my PC to a previous restore point , so either a decent suggestion or I will have to bin using the software. 

 

Below is what appears in the event log .

 

thanks in advance. 

 

Log Name: Hewlett-Packard
Source: HPSF.exe
Date: 31/07/2018 14:32:57
Event ID: 2000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC101B.************************ (domain removed)
Description:
HP Error ID: -2147024809 at System.Collections.Generic.IntrospectiveSortUtilities.ThrowOrIgnoreBadComparer(Object comparer)
at System.Collections.Generic.ArraySortHelper`1.Sort(T[] keys, Int32 index, Int32 length, IComparer`1 comparer)
at System.Array.Sort[T](T[] array, Int32 index, Int32 length, IComparer`1 comparer)
at System.Collections.Generic.List`1.Sort(Comparison`1 comparison)
at HP.SupportAssistant.Engine.DeviceDetect.DeviceDetection.get_AttachedDevicesInfoWithoutRemoved()
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetLocalDevices(List`1& LocalWithoutNew, List`1& localNew, Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetAllDevices(Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.(Object , RunWorkerCompletedEventArgs )
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
Message: Unable to sort because the IComparer.Compare() method returns inconsistent results. Either a value does not compare equal to itself, or one value repeatedly compared to another value yields different results. IComparer: 'System.Array+FunctorComparer`1[HP.SupportFramework.Common.Devices.PrinterInfo]'.
StackTrace: at System.Collections.Generic.IntrospectiveSortUtilities.ThrowOrIgnoreBadComparer(Object comparer)
at System.Collections.Generic.ArraySortHelper`1.Sort(T[] keys, Int32 index, Int32 length, IComparer`1 comparer)
at System.Array.Sort[T](T[] array, Int32 index, Int32 length, IComparer`1 comparer)
at System.Collections.Generic.List`1.Sort(Comparison`1 comparison)
at HP.SupportAssistant.Engine.DeviceDetect.DeviceDetection.get_AttachedDevicesInfoWithoutRemoved()
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetLocalDevices(List`1& LocalWithoutNew, List`1& localNew, Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetAllDevices(Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.(Object , RunWorkerCompletedEventArgs )
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
Source: mscorlib

Name: HPSF.exe
Version: 08.00.00.00
Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
Format: en-US
RAM: 16073
Ram Utilization:
TargetSite: Void ThrowOrIgnoreBadComparer(System.Object)

Event Xml:
<Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='HPSF.exe'/><EventID Qualifiers='0'>2000</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2018-07-31T13:32:57.387744400Z'/><EventRecordID>12</EventRecordID><Channel>Hewlett-Packard</Channel><Computer>PC101B.powerplay.local</Computer><Security/></System><EventData><Data>HP Error ID: -2147024809 at System.Collections.Generic.IntrospectiveSortUtilities.ThrowOrIgnoreBadComparer(Object comparer)
at System.Collections.Generic.ArraySortHelper`1.Sort(T[] keys, Int32 index, Int32 length, IComparer`1 comparer)
at System.Array.Sort[T](T[] array, Int32 index, Int32 length, IComparer`1 comparer)
at System.Collections.Generic.List`1.Sort(Comparison`1 comparison)
at HP.SupportAssistant.Engine.DeviceDetect.DeviceDetection.get_AttachedDevicesInfoWithoutRemoved()
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetLocalDevices(List`1&amp; LocalWithoutNew, List`1&amp; localNew, Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetAllDevices(Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.(Object , RunWorkerCompletedEventArgs )
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
Message: Unable to sort because the IComparer.Compare() method returns inconsistent results. Either a value does not compare equal to itself, or one value repeatedly compared to another value yields different results. IComparer: 'System.Array+FunctorComparer`1[HP.SupportFramework.Common.Devices.PrinterInfo]'.
StackTrace: at System.Collections.Generic.IntrospectiveSortUtilities.ThrowOrIgnoreBadComparer(Object comparer)
at System.Collections.Generic.ArraySortHelper`1.Sort(T[] keys, Int32 index, Int32 length, IComparer`1 comparer)
at System.Array.Sort[T](T[] array, Int32 index, Int32 length, IComparer`1 comparer)
at System.Collections.Generic.List`1.Sort(Comparison`1 comparison)
at HP.SupportAssistant.Engine.DeviceDetect.DeviceDetection.get_AttachedDevicesInfoWithoutRemoved()
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetLocalDevices(List`1&amp; LocalWithoutNew, List`1&amp; localNew, Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.GetAllDevices(Boolean IsForSupport)
at HP.SupportAssistant.UIController.Device.DevicesOverviewVM.(Object , RunWorkerCompletedEventArgs )
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
Source: mscorlib

Name: HPSF.exe
Version: 08.00.00.00
Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
Format: en-US
RAM: 16073
Ram Utilization:
TargetSite: Void ThrowOrIgnoreBadComparer(System.Object)
</Data><Binary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inary></EventData></Event>

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