• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Laptop PC 15-eg0000 (9WF74AV)

A random man in the train asked if he could charge his phone via my pc, he said he had to call his mom and his phone was dying. I said it was OK , he seemed very happy. The next day I started my pc and he acted very strange, some buttens did not work anymore and some buttons disappeared. I restarted my laptop and there was the following messege "congratulations, you can have windows 11 for free, click here to download - 4GB ", ofcourse I realized it was fake and I realized the man from yesterday misleaded me :(. Now my pc has a virus. what can I do? 

Regards Chris

2 REPLIES 2
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if your notebook is supported by the HP cloud recovery tool.

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

HP Recommended

@Chris_Wieles03,

 

Welcome to our HP User Forum!

 

Many PC/computer (repair) stores provide free virus scans -at least here in the US.  Or negotiate with them to scan/clean your laptop for a nominal fee.

 

Kind Regards,

 

NonSequitur777


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.